Western Digital
Post-Login Support
Project Overview
Role
UX Designer
Objective
Led the redesign of the post-login support experience.
The Opportunity
Enhancing the post-login support experience offers the chance to boost user satisfaction by providing easy access to support history, streamlining warranty replacements, and simplifying direct contact with support.
The Solution
Improved Accessibility
Enhancing the post-login support experience provides users with easy access to their support history, making it more convenient to track and manage issues.
Streamlined Processes
Streamlining warranty replacements and simplifying direct contact with support reduces user effort and speeds up resolution times.
Increased Engagement
A more intuitive support experience encourages users to utilize available resources effectively, leading to higher engagement and satisfaction.
The Process
The Outcome
Enhancing Post-Login Support
Enhancing the post-login support experience offers the chance to boost user satisfaction by providing easy access to support history, streamlining warranty replacements, and simplifying direct contact with support.
